Frequently Asked Questions

  1. What does a funeral cost?

    There are many variables which contribute to the cost of a funeral.
    At Artisan Funerals, our one fixed cost is that of a Direct Cremation (No Service Cremation) which is $1,995 (inc. GST).
    As our funerals are all individually tailored to meet the needs of each family, we don’t offer a package as such.  However, a standard type funeral service with cremation (including standard coffin, flowers, celebrant, chapel hire, hearse, 50 service sheets, cremation, registration of death and death certificate) costs around $6,000 (inc. GST).  The final cost may vary depending on other “extras” you may choose i.e. butterflies, white doves, catering, recording etc.

  2. What’s included in your costs?

    When you get a quote from Artisan Funerals, we quote for you on an all-inclusive, no more to pay basis.   Everything is GST inclusive.
    Please beware a cheaper quote as sometimes they will have conditions attached; i.e. after hours’ fees, certain coffin types or venues, which will have an impact on the final cost.
    At Artisan Funerals, we work for our families and not shareholders.
    The only cost that we don’t include is cemetery costs for a burial.  The purchase of the burial plot and digging of the grave are paid directly from the family to the cemetery.

  3. How do we know the right ashes are being returned to us?

    Crematoriums operate under very strict guidelines.  Only one coffin can fit in the cremator at any time, and all cremated remains are cleared before the cremator is used again.
    The label or nameplate and paperwork follows the coffin, and then the ashes through every step of the process until they are placed in a container and labelled again ready to be returned to the family.
    Artisan Funerals also has its own strict quality assurance procedures in place to make sure this process runs smoothly.

  4. How do I get a Death Certificate?

    When you meet with your Funeral Director, they will ask for all the personal details required to register a death.  Once a burial or cremation has taken place, the Funeral Director will complete the registration and order a Death Certificate on your behalf.
    The certificate may take between 5-15 working days to be received.

  5. Can I purchase cremation Urns, Jewellery and other products directly from you?

    Indeed you can, even if we didn’t conduct a funeral on your behalf – please look at our products page to see what is available.
    If you can’t find what you are looking for in our extensive range, please contact us and we will find it for you.

  6. What area do you service?

    We care for families from Gold Coast (south of the Logan River), to Byron Bay.
    We offer a fully mobile arrangement service, which means we come to you to make all the arrangements in the comfort of your own home or venue of your choice.

  7. What does it cost to have a chat?

    Absolutely nothing! The very best thing you can do is ask questions and we are more than happy to talk you through from start to finish.
    An informal cuppa and a chat is a really nice relaxed way to talk through your choices or ideas and have your questions answered.

  8. Do you offer finance?

    Yes, we do have finance available through Gathered Here.
    Often there is an amount of time between a death and the release of funds through probate, and the cash is simply not there to pay for a funeral immediately.  Of course, we do accept payment by credit card, EFTPOS or bank transfer, but if for whatever reason these methods are not available at that point in time, an application can be made for finance up to $10,000 (subject to approval by the finance company).
    Please note that Gathered Here is a third party company and is not affiliated with Artisan Funerals in any way.

  9. Why have I never heard of Artisan Funerals before?

    Artisan funerals was only established in 2017 as a local family run business, so it’s reasonably new.   We don’t have the massive marketing budgets of the big corporate players, so we can’t afford the large billboard signs and TV spots.
    With decades of experience working for other funeral homes, the founder of Artisan Funerals – Karen Lucas – decided to go out on her own due to changes she saw happening in the industry.  More specifically, the profit driven/cost focus ‘corporate greed’ culture that came as a result of overseas and local entities acquiring long held privately run funeral homes saw many experienced funeral directors become disillusioned with what they were seeing.
    At Artisan funerals, we combine everything that is good about the old with the best of everything new.

  10. Why should I choose Artisan Funerals?

  • We are the tailored (Artisan!) farewell specialists. We don’t do cookie-cutter packages – we listen to how you want to celebrate your loved one’s and make it happen.
  • We are a genuine fully mobile 24/7 365 days a year service and we don’t charge penalty rates for out of hours’ operation.
  • We work for our families, not for shareholders.
  • Financing options are available.
  • 100% locally owned and operated.
  • We have vast industry experience and consistently get 5 star reviews from the family and friends we help.

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